Love Heartland Homes Custom Homes
Heartland Homes was our custom home builder.
our Heartland Homes photo of our custom home. Here is a photo of our custom home by Heartland Homes. This photo shows our basement when our home is 3 months old. Builder was notified immediately. |
our Heartland Homes Pittsburgh review of our custom built home. 6 months brand new. Heartland Homes warranty? Click any image to view a larger image. |
Our first Heartland Homes home we have
ever owned.  click photo above to view our first brand new home. Photo shows our home is about 6 months old in this photo. |
Click to
review photos of our Heartland Homes custom home in Pittsburgh, PA. Photos above are of the basement in our first owner brand new home. Water problems started 3 months after closing and continue so additional photos. |
Click to
review photos of our Heartland Homes custom home in Pittsburgh, PA. Scroll further down this page to read our communications with Heartland Homes including our lawsuit. |
Our
Heartland Homes photo our home. review emails from Heartland Homes stating our wet basement remedy would begin in July 2004. Newspaper in photo is from June 2005. |
love Heartland Homes our custom home
builder. Photo is November 15 2005. We closed on our brand new Heartland Homes home February 2004. Water problems started May 2004, custom home builder Heartland Homes
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IMPORTANT: be sure to read emails from our custom home builder Heartland Homes below. Read all 58 emails directly below as well.
our Custom Home Builder Heartland Homes state:
July 22 2004 - "basement
remedy to being in the next few weeks..."
& Sept 21 2004 - "Castleview
is still a work in progress..."
& January 21 2005 (8 months after our water issues started) -
"We will continue to work towards a solution, weather is a factor now..."
First 5 years of owning our brand new home and we can't do anything to start or finish our basement.
Review the emails from Heartland Homes Pittsburgh to us. From what we read and in our opinion;
Heartland Homes Pittsburgh is telling us they are working on our water infiltration issues.
review
our
Custom Home builder experience
aloveheartland.com Please
check out our other website as well, thank you for your time.
blog.aloveheartland.com to view our
Heartland Homes blog.
heartlandhomes.aloveheartland.com to
view our Heartland Homes Gallery
(new home experience gallery still in the works)
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February 20 2004 - We close on
27 Castleview Drive (1st owner) EMAILS and Additional PDF scans of accompanying documentation for Romesburg/Rojik vs Heartland Homes in Pittsburgh, our Custom Home builder. NOTE: updated May 2009 - ALL of the documentation below is from our 1st water infiltration issue, UNTIL shortly before our legal court case. The documentation below does NOT include any of the phone calls I made to Heartland Homes. I also made numerous phone calls to follow up on the emails sent. NOTE: There are 58 PDF files linked to the dates on the far left column.It will be a lot easier to right click on the DATE LINK and select "SAVE TARGET AS" to save the PDF file to your local computer. Most of the emails below, did have pictures included with the emails when the email was sent to Heartland Homes or whomever from Heartland. |
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Emails with photos, including emails with photos to VP, now President of Heartland Homes. Heartland Homes Pittsburgh. |
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Custom home builder newspaper article |
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coming soon Heartland Homes complaint we filed |
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coming soon Heartland Homes complaint we filed |
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updated May 25, 2010 |
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NOTE: May 2004 - July 2004 - we email Heartland Homes 9 times over a 2 month period /Heartland Homes first response IS July 22 2004 |
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Review our Heartland Homes Pittsburgh complaint. |
Review our Heartland Homes Pittsburgh complaint. our custom built home 6 months new. |
our Custom Home built in the Pittsburgh, PA area. |
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| May 21 2004 | 1st email TO Heartland Homes regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| June 14th 2004 | 2nd email TO Heartland Homes regarding basement saturation problem | No Response from Heartland Homes | ||||||||||||||||||
| June 17th 2004 | 3rd email TO Heartland Homes regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| June 22nd 2004 (PDF of service order request) |
June 22 2004 - Threshold sweep replaced 1st time due to threshold installation issue. THRESHOLD issue. Threshold issue never properly corrected at this point. Shortly after the rubber strip was replaced it torn again. Later to find out threshold was not installed correctly. Heartland never corrected the reason the rubber stripping tore, only replaced the rubber strip instead of correcting the threshold. |
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NOTE: June 21 - June 25 2004 OUR LANDSCAPE IS COMPLETED |
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our Custom built Heartland Homes home of ours. |
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| June 28 2004 | 4th email TO Heartland Homes Pittsburgh regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
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our Custom built home
in Pittsburgh, PA. |
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| July 5 2004 (8:37AM) - pictures from June 28th 2004 | 5th email TO Heartland Homes Pittsburgh regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| July 5 2004 (8:40AM) - pictures from June 29th 2004 | 6th email TO Heartland regarding basement saturation issues | No Response from Heartland Homes | ||||||||||||||||||
| July 5 2004 (8:55AM) - pictures from July 5th 2004 | 7th email TO Heartland regarding basement saturation issues | No Response from Heartland Homes | ||||||||||||||||||
| July 16 2004 - pictures from July 7th 2004 | 8th email TO Heartland regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| July 19 2004 | 9th email TO Heartland regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| July 22 2004 |
Review our 1st response from Heartland Homes Pittsburgh July 22 2004 - Heartland Homes Pittsburgh response "Wet Basement remedy to begin in the next few weeks. We are working with the supervisor" Click image below to review all three emails from our custom home builder Heartland Homes to us, the home owners regarding our water problems with our custom built home. 
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| July 23 2004 |
July 23 2004 - Heartland Homes Pittsburgh response "Glad to help you! Have a great weekend and keep me posted. We want to stay on top of things. Michele" |
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| NOTE: August 2004 - September 2004 - we email Heartland Homes 5 times / Heartland Homes finally responds September 21 2004 | ||||||||||||||||||||
| August 10 2004 (9:01PM) | 10th email TO Heartland Homes regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| August 10 2004 (10:30PM) | 11th email TO Heartland regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| August 21 2004 (9:11AM) - pictures from July 5th 2004 | 12th email To our custom home builder, Heartland Homes regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| August 21 2004 (9:17AM) - pictures from August 21st 2004 | 13th email To our custom home builder Heartland regarding basement saturation | No Response from Heartland Homes | ||||||||||||||||||
| September 20 2004 (9:06PM) | 14th email To Heartland Homes Pittsburgh, our custom home builder regarding our basement saturation problem | |||||||||||||||||||
| September 21 2004 |
September 21 2004 - Review the Heartland Homes Pittsburgh response. "Dave, Got your email. Basement walls look much better. Due to the extreme amount of water Friday, I am noting in your file. Castleview is still a work in progress. Thanks and take care Michele"
Click image below to review all three emails from our custom home builder Heartland Homes to us, the home owners regarding our water problems with our custom built home. Our Custom home builder in Pittsburgh, PA. |
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| September 22 2004 (same pdf file email as directly below) |
15th email TO Heartland regarding
basement saturation email to Heartland asking for clarification on Michele's response September 21st 2004 |
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| September 22 2004 |
September 22 2004 - review Heartland Homes response "We are not finished with your building. Sean will be out again to pick up where he left off. He knows about the crack in front. Thanks Michele" |
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| NOTE: END OF 2004 - NO FURTHER COMMUNICATION FROM HEARTLAND after their last email to me SEPTEMBER 22nd 2004. | ||||||||||||||||||||
| NOTE: January 10th and January 20th 2005 we email Heartland Homes 2 times | ||||||||||||||||||||
| January 10 2005 - pictures from January 6th 2005 | 16th email To Heartland Homes regarding basement saturation | No Response from Heartland Homes Pittsburgh, our custom home builder | ||||||||||||||||||
| January 20 2005 (had to resend of January 10 2005) | 17th email TO Heartland Homes regarding basement saturation RESEND from January 10th 2005. | |||||||||||||||||||
| January 21 2005 |
January 21 2005 - review Heartland Homes Pittsburgh response "I received your pictures. I forwarded them on to Rick for review. We will continue to work towards a solution. The weather is a factor now. Thanks and we will be back in touch. Michele"
Click image below to review all three emails from our custom home builder Heartland Homes to us, the home owners regarding our water problems with our custom built home.
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| February 2 2005 |
February 02 2005 - review Heartland Homes Pittsburgh response "Just an update... we will continue to work on the settlement that occurred around your building in late spring/early summer, weather permitting. Michele" |
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| April 11 2005 | 18th email TO Heartland regarding basement saturation and threshold issue | |||||||||||||||||||
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April 11 2005 - review Heartland Homes Pittsburgh response Telling me how to replace the rubber door strip myself and never mentions anything else pertaining to my emails or voicemails regarding basement or foyer issues or saturation. Sent by Michele |
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| April 21 2005 | 19th email TO Heartland regarding our service, our warranty, lack of resolution, Heartlands mission statement, etc... | No Response from Heartland Homes | ||||||||||||||||||
| Heartland Homes Inc WALKS AWAY - 1ST TIME (NONE of our issues are RESOLVED, nor has Heartland ever bothered to ask where our issues stand, period.) | ||||||||||||||||||||
| May 3 2005 | 20th email TO Heartland regarding voicemails and emails and Heartland not returning any calls or communication, period. | No Response from Heartland Homes | ||||||||||||||||||
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IMPORTANT NOTE: May 2005 - shortly after the above email was sent, I called Rick Murray to escalate our issues and lack of resolution. Michele Takacs did call me back then to tell me Rick was on vacation., I asked Michele why none of my emails or phone calls were returned; (what we discussed I am not posting here because at our trial it was considered hearsay.) |
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| May 17th / May 19th 2005 |
May 17th / May 19th 2005 -
our certified letter to Heartland Homes owner(s) Alan Gillespie or Marty Gillespie 101 commerce blvd Lawrence PA Heartland Homes Pittsburgh Founder is Alan Gillespie President of Heartland Homes Pittsburgh is Marty Gillespie (we learned this during our trial in 2008)  regarding
our
27 Castleview Drive issues |
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| June 7 2005 |
Letter TO Meritage http://www.themeritagegroup.net/default.asp?pgid=2
Letter and
I printed out over 5 - 7lbs of pictures and documentation and sent
all of this to Donna from Meritage the homeowners association and
however they work in conjunction with Heartland Homes on quite a few
developments. I spoke with Donna C. on the phone and she said
to send everything over to her and she would show Jim R. (?)
owner of Meritage. |
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| June 11 2005 | Our BBB online case filing receipt for our initial case filing. | |||||||||||||||||||
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NOTE: June 16th 2005 - Heartland Homes Pittsburgh Marty Gillespie calls me directly to discuss our issues. |
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IMPORTANT NOTE: June 21st 2005 - Marty Gillespie Heartland Homes Pittsburgh and Craig Faulkner of Heartland Homes Pittsburgh our custom home builder, visit our 27 Castleview Drive home. |
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| June 29 2005 |
Signed letter from Heartland Homes, Rick Murray to the Better Business Bureau "...We met with Mr Romesburg and discussed solutions for his door and wet basement problems...... " signed Rick Murray (warranty mgr) Please click to review letters from our custom home builder, Heartland Homes Pittsburgh to the Pittsburgh Better Business Bureau regarding our Heartland Homes Pittsburgh complaint.  |
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| July 5 2005 |
Email TO Pittsburgh Heartland Homes Marty Gillespie with
39 pictures regarding our new home issues.
Marty Gillespie Heartland Homes Pittsburgh did come to our home to view our water issues and discuss
solutions with Craig. Craig was introduced as the foreman for our issues from Heartland Homes. Here is one of the emails I sent to Marty Gillespie from Heartland Homes after his June 2005 visit to
our home, showing our water issues in July 2005. I never received any emails from Marty acknowledging or mentioning any emails or pictures. |
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| NOTE: July 28th 2005 – August 14th 2005 - Front of our home completely DUG UP to retar front of our home (1ST time) | ||||||||||||||||||||
| August 23 2005 |
Email TO Heartland Homes Pittsburgh Marty Gillespie with pictures regarding our issues. click to view our Heartland Homes Pittsburgh review of the email with photos sent to Marty Gillespie Heartland Homes Pittsburgh. Around 2 months after his visit to our Heartland Home.  |
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| NOTE: August 23 2005 (Heartland Homes performs work) our entire front door, door frame, threshold are COMPLETELY removed and replaced. | ||||||||||||||||||||
| September 21 2005 |
Email TO Marty Gillespie Heartland Homes Pittsburgh with pictures regarding our issues.
Review our Heartland Homes Pittsburgh image of the email with photos sent to
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September 29 2005 this .pdf file contains the entire email and most of the photos that Gmail would show. photo to the right is part of the .pdf file created into an image so you have an easier, quicker, high-level view. |
Email TO Marty Gillespie with 92 pictures regarding our issues;
water flowing into our foyer, basement, etc. Image below is
pictures of our home, 3 months after Marty Gillespie from Heartland
Homes visited our home. Image below shows water in foyer only.
Select PDF file to the left to see the pictures of water in our
basement, etc.. Email to Marty Gillespie of Heartland Homes Pittsburgh regarding our Pittsburgh custom home problem.  |
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| October 19 2005 - resend of September 29 2005 |
Email TO Marty Gillespie of Heartland Homes Pittsburgh with 92 pictures regarding our issues; water flowing into our foyer, basement, etc |
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| October 25 2005 | Email TO Craig Faulkner regarding basement infiltration. | |||||||||||||||||||
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NOTE: November 01 2005 - (Heartland Homes performs work) on front of
house; vapor barrier, j-channel, etc During my phone conversation with Craig sometime around the beginning of November 2005, Craig informs me; 1. Water was found behind the vapor barrier of our house and corrected the issue, so our water infiltration issues should be resolved now. 2. The issues are now corrected and he highly doubts we will have any more issues or problems." |
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| November 8 2005 | Email TO Craig Faulkner regarding basement infiltration after coming back from a trip. | |||||||||||||||||||
| November 9 2005 - 9AM | Email TO Craig Faulkner regarding basement infiltration. | |||||||||||||||||||
| November 9 2005 - 9AM resend | Resend email TO Craig Faulkner from November 9th 2005, he never received my email regarding basement infiltration. | |||||||||||||||||||
| November 9 2005 - 9PM Basement | Email TO Craig Faulkner regarding basement infiltration. | |||||||||||||||||||
| November 9 2005 - 9PM Foyer | Email TO Craig Faulkner regarding water coming into our foyer - 12 pictures. | |||||||||||||||||||
| NOTE: November 28 2005 - (Heartland Homes performs work) caulking everywhere in the front of our house (band-aid) everywhere! | ||||||||||||||||||||
| NOTE: November 28 2005 - 1st time we find water in our garage walls | ||||||||||||||||||||
| November 28 2005 - Pictures from November 14 - November 16 2005 | Email TO Craig Faulkner regarding basement infiltration. | |||||||||||||||||||
| November 28 2005 - Pictures from November 28th 2005 | Email TO Craig Faulkner regarding basement infiltration, garage infiltration, loading up front of house with caulking, etc... | |||||||||||||||||||
| November 29 2005 - Pictures from November 29th 2005 in the AM and PM | Email TO Craig Faulkner regarding basement infiltration and garage infiltration. | |||||||||||||||||||
| NOTE: END OF 2005 - NO issues resolved, new issue introduced due to Heartland work performed (garage infiltration). | ||||||||||||||||||||
| NOTE: January 02 2006 - 2nd time we find water in our garage walls | ||||||||||||||||||||
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NOTE: January 31st 2006 – February 2006 - Front and Side
of home DUG UP (trench dug/120 ton of stone placed) (2ND time work performed in front whereas our sidewalk was to be replaced) |
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| March 30 2006 | Email TO Craig Faulkner regarding landscaping, front door, etc. | |||||||||||||||||||
| April 25 2006 | Email TO Craig Faulkner regarding basement infiltration, dead shrubs, landscaping, etc. | |||||||||||||||||||
| June 28 2006 |
Email TO Craig Faulkner regarding basement still leaking, landscaping, outside work, outside trenches that need filled in, etc. All work still outstanding since the trenching was done in January 2006. |
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| July 5 2006 | Email TO Craig Faulkner following up on my June 28 2006 email I haven't heard anything back from and no work has been corrected from my email. | |||||||||||||||||||
| NOTE: July 11 2006 - Heartland Homes performs outside water saturation tests | ||||||||||||||||||||
| NOTE: July 17 2006 - 8PM - electrical panel saturation found - 1ST TIME (see email to BBB below) | ||||||||||||||||||||
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visit our |
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| July 17 2006 |
Email TO the Better Business Bureau because of the water found in our electrical panel and following up on our BBB case since these issues still exist and new
problems have been created. I also included pictures in this email sent to the BBB. |
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| July 17 2006 |
Email TO Craig Faulkner following up on Clints water testing outside the front of our home. Clint is a contractor to Heartland Homes I think, or a Heartland Homes employee. Clint is the person that specialized in siding and wasn't sure why he was asked to perform the water testing outside the front of our home. - Never received any acknowledgement or response from Craig on this. The following emails and events where from the water infiltration into our electrical panel. On July 24 2006 Heartland Homes states a "compromised conduit" was found by the electrician. |
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| July 17 2006 - 9PM - 28 pictures | Email to Heartland Homes Craig Faulkner following up on the 2 voicemails I left about finding water in our electrical panel. | |||||||||||||||||||
| NOTE: July 18 2006 - Jim (?) from Augenstein Electric cleans inside electrical panel. Jim also stated the front gasket to outside conduit needs replaced and something elbow related to the conduit. | ||||||||||||||||||||
| July 24 2006 - rebuttal from Heartland Homes regarding water in electrical panel |
July 24 2006 - review Heartland Homes response to the Better Business Bureau; "... Craig Falconer, the production manager, who has been to Mr. Romesburg's house previously concerning issues.
”… Augenstein sent an electrician to Mr Romesburg’s townhouse. The electrician found a compromised conduit which housed wiring for the
breaker box that was allowing water in…. The apparent moisture problem to the breaker box had been identified and the breaker box
was serviced by 1PM, Tuesday July 19th 2006.” signed Michele Takacs |
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| NOTE: August 01 2006 - electrical panel saturation found - 2ND TIME | ||||||||||||||||||||
| August 2 2006 - more electrical infiltration pictures | Email TO Craig Faulkner regarding more water infiltration in our electrical panel yet again | |||||||||||||||||||
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NOTE: August 02 2006 - Electrician from Augensteins was out again due to water in the panel on 08/01/2006. Was told by electrician that the water is actually condensation from behind electrical panel. |
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| NOTE: August 02 - 03 2006 electrical panel saturation found - 3RD TIME | ||||||||||||||||||||
| NOTE: August 03 2006 - 7:15AM - electrical panel saturation found - 4TH TIME | ||||||||||||||||||||
| NOTE: August 03 2006 - 11:30AM - (came home for lunch to check) electrical panel saturation found twice the same day. | ||||||||||||||||||||
| August 3 2006 | Email TO Craig Faulkner regarding more water infiltration in our electrical panel when I was home at lunch time. | |||||||||||||||||||
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NOTE: August 04 2006 - Craig Faulkner comes to 27 Castleview drive to look into electrical issue(s). Inside panel saturated again! I did NOT take any pictures since Craig actually saw this in our electrical panel (5TH TIME) |
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| NOTE: September 12 2006 - 3rd time we find water in our garage walls | ||||||||||||||||||||
| October 4 2006 |
October 04 2006 Review submission from Heartland Homes Pittsburgh - "Company states they are currently working with customer to remedy the problems…" Company seeks to make repairs…"
Review letters from our Pittsburgh custom home builder to the Pittsburgh Better Business Bureau
(BBB) regarding our Heartland Homes Pittsburgh complaint. |
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| October 17 2006 |
October 17 2006 (BBB revision 2 submission from Heartland Homes)
- "Company states work they performed was a courtesy…" Company seeks to be released from any further responsibility, etc…"
Review letters from our
custom home builder Heartland Homes Pittsburgh to the Pittsburgh BBB regarding our Heartland Homes Pittsburgh complaint. |
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| November 3 2006 |
November 3 2006 - review Heartland Homes Pittsburgh response to the PA State Attorney Generals Office
for the same complaint we filed. October 4 response to the Better Business Bureau, then October 17th response to the Better Business Bureau, now the November 3rd response to the State Attorney Generals Office in our opinion seem to vary substantially over a short period of time.
Please read PDF,
NOTE:
"Heartland Homes will continue to monitor the
situation but
believes they
have eliminated
the water
staining issue.
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2007 we start legal proceedings to go until 2009 Our Heartland Homes Pittsburgh review below of our lawsuit. |
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Review our Heartland Homes
Pittsburgh lawsuit outcome. We won the verdict.  |
Our Heartland Homes Pittsburgh complaint review. Heartland Homes only appealed the monies portion of our verdict. |
Pittsburgh custom home builder.  |
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All emails to Heartland Homes Pittsburgh's #1 Custom Builder end here. From this point on, we pursue the Pittsburgh Better Business Bureau, then legal action. |
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